Effective Date: June 23, 2026
At Zorvanta Digital, we are committed to delivering high-quality, professional services that drive results for your business. Because our services—such as web development, graphic design, and brand strategy—are intangible and project-based, our refund policy is structured as follows:
1. Service Satisfaction
We prioritize clear communication and collaborative milestones throughout every project. We provide multiple rounds of revisions for our design and development packages to ensure the final output aligns with your business vision and requirements. We encourage open feedback during the conceptual and design phases to address any concerns before final delivery.
2. Refund Eligibility
- Project Commencement: Once a project has officially commenced and work (including research, discovery, or conceptual drafting) has been performed, payments made for that phase are generally non-refundable.
- Final Deliverables: Once a design or development project has been approved, finalized, and delivered to you, no refunds will be issued.
- Cancellation: If you wish to cancel a project before completion, please notify us in writing immediately. Refunds for partial work will be assessed on a case-by-case basis, calculated based on the percentage of work completed versus the total project scope.
3. Third-Party Costs
Any payments made to third-party providers on your behalf—such as domain registration, website hosting, premium plugin licenses, or third-party software subscriptions—are non-refundable by Zorvanta Digital. These costs are subject to the refund policies of the respective third-party providers.
4. Digital Products
For any digital templates, downloadable assets, or pre-made design files purchased directly from our site, all sales are considered final upon delivery. Due to the nature of digital products, we cannot accept returns or provide refunds once the files have been downloaded or accessed.
5. How to Request a Review
If you believe a project was not delivered according to the agreed-upon scope or if you have concerns regarding your final deliverables, please contact us within seven (7) business days of project completion. We are dedicated to finding a fair solution and ensuring you receive the high-standard service you expect.
6. Contact Us
If you have questions regarding this policy, please reach out to our team:
Zorvanta Digital Email: contact@zorvantadigital.com Address: Brisbane, QLD 4000, Australia
Disclaimer: This policy is provided for informational purposes. As a service-based agency, it is recommended that you include specific service-level agreements (SLAs) in your client contracts, which may supersede this general policy.